FAQs
Good questions.Quick answers.
Everything you need to know about BEYU, your order, delivery, sizing and exchanges.
About BEYU
The brand.
What is BEYU?
BEYU is more than footwear. It's a way to express who you are — unapologetically.
What makes BEYU different?
We don't follow trends. We design for individuality. Every pair is built to reflect your identity — not someone else's.
Who is BEYU for?
For those who think independently, dress differently and move confidently. If you don't follow the crowd — you're BEYU.
Products
The pairs.
What products do you offer?
We offer footwear designed for everyday lifestyle — for both men and women.
Are BEYU products comfortable?
Yes. We combine style, comfort and durability.
Are your designs trend-based?
No. We focus on timeless self-expression, not fast trends.
Will the product look exactly like the pictures?
We try our best — but slight differences may occur due to lighting or screens.
What if an item is out of stock?
We restock regularly. Stay tuned or check back soon.
Orders & delivery
Getting it to you.
How do I place an order?
Add your product to the bag, enter your details and confirm your order. We'll take care of the rest.
How long does delivery take?
- Major cities: 2–4 working days
- Other areas: 3–6 working days
Do you deliver across Pakistan?
Yes — nationwide delivery is available.
How can I track my order?
Once shipped, you'll receive a tracking ID via SMS or email.
Can I cancel or change my order?
Orders can be cancelled or changed before dispatch only.
Sizing
Finding your fit.
How do I choose my size?
Use the size guide available on each product page. Still unsure? Message us on WhatsApp and we'll help.
What if my size doesn't fit?
Exchanges are available for size issues, as long as the pair is unused and in its original condition.
Payments
Paying for your pairs.
What payment methods do you accept?
Cash on delivery (COD), plus online payment where available.
Is online payment secure?
Yes. All transactions are encrypted and secure.
Exchanges & refunds
If something isn't right.
Do you offer returns?
We currently do not offer returns.
Do you offer refunds?
Refunds are only processed for defective items or when a wrong product is received, requested within 3 days of delivery.
Can I exchange my product?
Yes. Exchanges are available for size issues and defects. The product must be unused and in its original condition.
What if I receive a damaged or wrong item?
Contact us straight away with your order number and product images. We'll resolve it quickly.
Account & support
We're here.
Do I need an account to order?
No. You can check out as a guest.
How do I contact BEYU?
WhatsApp or call +92 322 9189646, or email info@beyu.com.pk.
Still curious?
Let's talk.
Message us on WhatsApp for the quickest reply.