Frequently Asked Questions

What is BEYU?

BEYU is more than footwear. It’s a way to express who you are — unapologetically.
What makes BEYU different?

We don’t follow trends. We design for individuality. Every pair is built to reflect your identity — not someone else’s.
Who is BEYU for?

For those who:

  • think independently
  • dress differently
  • move confidently

If you don’t follow the crowd — you’re BEYU.

Products

What products do you offer?

We offer footwear designed for everyday lifestyle — for both men and women.
Are BEYU products comfortable?

Yes.

We combine:

  • style
  • comfort
  • durability
Are your designs trend-based?

No.

We focus on timeless self-expression, not fast trends.

Orders & Delivery

How do I place an order?

Simple:

  1. Add your product to cart
  2. Enter your details
  3. Confirm your order

We’ll take care of the rest.
How long does delivery take?
  • Major cities: 2–4 working days
  • Other areas: 3–6 working days
Do you deliver across Pakistan?

Yes — nationwide delivery available.
How can I track my order?

Once shipped, you’ll receive a tracking ID via SMS or email.

 Payments

What payment methods do you accept?
  • Cash on Delivery (COD)
  • Online payment (if available)
Is online payment secure?

Yes.

All transactions are encrypted and secure.

Exchange & Refunds

Do you offer returns?

We currently do not offer returns.
Do you offer refunds?

Refunds are only processed in case of:

  • defective items
  • wrong product received (3 days after delivery)
Can I exchange my product?

Yes.

Exchanges are available for:

  • size issues
  • defects

Product must be unused and in original condition.

Orders & Issues

Can I cancel my order?

Orders can only be cancelled before dispatch.
Can I change my order after placing it?

Yes — but only if it hasn’t been shipped yet.
What if I receive a damaged or wrong item?

Contact our support team immediately with:

  • order number
  • product images

We’ll resolve it quickly.

Product & Sizing

How do I choose my size?

Use our size guide available on product pages.
Will the product look exactly like the pictures?

We try our best — but slight differences may occur due to lighting or screens.
What if an item is out of stock?

We restock regularly.
Stay tuned or check back soon.

Account & Support

Do I need an account to order?

No. You can checkout as a guest.
How do I contact BEYU?
  • WhatsApp / Call: ______
  • Email: ______

Shipping Policy

 Where do we deliver?

We deliver across Pakistan.

No matter where you are —
your next step is on its way.
Processing Time?

Orders are processed within 1–2 working days.

Once confirmed, we get moving.
Delivery Time?
  • Major cities: 2–4 working days
  • Other areas: 3–6 working days

We move fast — just like you.
Shipping Charges?
  • Free delivery on orders on any order. (First one month)
  • Standard delivery charges apply on other orders

(You can fill your actual pricing here)
Order Tracking?

Once your order is shipped, you’ll receive a tracking ID via SMS or email.

Stay updated. Every step of the way.
Cash on Delivery (COD)?

We offer Cash on Delivery (COD) across Pakistan.

Simple. Easy. Reliable.
Delivery Delays?

Delays may occur due to:

  • weather conditions
  • public holidays
  • unforeseen courier issues

But don’t worry — we’ll keep you informed.
Incorrect Address?

Please ensure your shipping details are correct.

If the address is incomplete or incorrect, delivery may be delayed or cancelled.
Order Confirmation?

Our team may contact you for order confirmation before dispatch.

This helps us ensure a smooth delivery experience.

Refund Policy

Do we offer refunds?

Yes — but only in specific cases.

We offer refunds if:

  • you receive a defective product
  • you receive a wrong item

Because your experience matters.
Refund Eligibility?

To be eligible for a refund:

  • item must be unused & unworn
  • item must be in original packaging
  • request must be made within 3 days of delivery

No wear. No damage. No worries.
Non-Refundable Cases?

Refunds are not applicable for:

  • change of mind
  • size issues (exchange available instead)
  • minor color differences (due to lighting/screens)

Choose your style. Own your step.
Exchange Instead of Refund?

For:

  • size issues
  • style change

We offer easy exchange (subject to availability).
Refund Process?

Once your request is approved:

  1. Product is picked up / returned
  2. Quality check is done
  3. Refund is initiated 

Simple. Smooth. Hassle-free.
Refund Method?
  • COD orders → refund via bank transfer / mobile wallet
  • Online payments → refunded to original payment method
Refund Time?

Refunds are processed within 5–10 working days after approval.

Good things take a few steps.
Shipping Charges?
  • Shipping charges are non-refundable
  • Return shipping may apply (if not a defective/wrong item)
How to request a refund?

Contact us via:

  • WhatsApp / Call: ______
  • Email: ______

Share:

  • order number
  • issue details
  • product images

We’ll take it from there.